Place Order by Phone: +642102737300

FAQs

Frequently asked questions are listed below. If your question has not been covered in this list, then please contact us.

Can I pick up my order in store?

Yes, however we recommend to advice us and organize a pick up prior.

Can I return my online order in store?

Online orders may only be returned at our store within 7 days of purchase.

Please remember to bring proof of purchase. Unfortunately refunds cannot be issued in store, they will be processed between 2-3 working days.

How do I return my online order?

Please courier items to:

Akarshan Online Returns

187 Great South Road
Papatoetoe
Auckland 2025
New Zealand

Once your return has been received, a refund will be processed back on to your credit card.

Will my refund include courier charges?

Unfortunately we cannot refund courier charges.

Do I have to pay duties or taxes on international orders?

Import duties, taxes and brokerage fees are NOT included in the product price or shipping cost, and may be collected upon delivery from the carriers for certain orders. These charges are your responsibility as we only charge for the transportation fee for the packages. Please check with your country’s customs office to determine what these additional costs could be.